The course covers a variety of topics related to technical support, including troubleshooting strategies, customer service best practices, and common technical issues faced by users. Learners will also gain a deep understanding of operating systems, networking concepts, and software installation processes.
Throughout the course, learners will have the opportunity to apply their knowledge through hands-on labs and real-world scenarios. They will also develop essential communication and problem-solving skills that are necessary for success in technical support roles.
By completing this course, learners will be equipped with the foundational skills required to pursue a career in technical support or advance their existing technical skills. Additionally, learners will earn a Google Career Certificate, which can be shared with potential employers as a demonstration of their technical proficiency.
Course Content:
The Fundamentos do Suporte Técnico course by Google Career Certificates on Coursera consists of 5 modules, each containing several lectures and hands-on labs. The course covers the following topics in detail:
Module 1: Introduction to Technical Support
- Overview of technical support roles and responsibilities
- Key customer service skills and best practices
- Introduction to common operating systems
Module 2: Troubleshooting and Problem Solving
- The troubleshooting process and strategies
- Common hardware and software issues and their solutions
- Remote support techniques and tools
Module 3: Operating Systems
- In-depth look at Windows and Linux operating systems
- File systems, partitions, and boot processes
- User management and permissions
Module 4: Networking
- Introduction to networking concepts and protocols
- TCP/IP and the OSI model
- Common networking issues and their solutions
Module 5: System Administration and Security
- Software installation and updates
- Backup and recovery strategies
- Basic security concepts and best practices
Overall, the Fundamentos do Suporte Técnico course comprises of 38 lectures and 26 hands-on labs, designed to provide learners with a comprehensive understanding of technical support fundamentals.
Reviews:
As a former learner of the Fundamentos do Suporte Técnico course by Google Career Certificates on Coursera, I found it to be a valuable learning experience. Here is my detailed evaluation of the course:
Content: The course content was well-organized and covered a range of technical support concepts, including troubleshooting, customer service, and hardware and software basics. The modules were divided into bite-sized chunks, making it easy to follow along and learn at my own pace. The course also included hands-on labs that allowed me to apply what I learned in real-world scenarios.
Instructors: The instructors were knowledgeable and engaging, providing clear explanations of complex technical concepts. They were also responsive to questions and feedback, which made me feel supported throughout the course.
Assignments: The course assignments were challenging but manageable. They were designed to reinforce the concepts covered in the modules and provided a good opportunity to apply what I learned in practical situations.
Platform: The Coursera platform was easy to use and navigate, and the course materials were well-structured and organized. The video lectures were high-quality, and the quizzes and labs were well-designed.
Overall, I found the Fundamentos do Suporte Técnico course to be an excellent introduction to technical support. The course was comprehensive, well-structured, and engaging, and I came away with a solid foundation of technical support skills. I would highly recommend this course to anyone looking to start or advance their career in technical support.
At the time, the course has an average rating of 4.9 out of 5 stars based on over 3,965 ratings.
What you'll learn:
After completing the Fundamentos do Suporte Técnico course by Google Career Certificates on Coursera, learners will gain the following technical support skills:
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Troubleshooting and problem-solving: Learners will be able to identify and resolve common hardware and software issues faced by users. They will also be able to apply the troubleshooting process and strategies to resolve technical issues efficiently.
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Operating systems: Learners will gain an in-depth understanding of different operating systems, including Windows and Linux. They will be able to perform basic system administration tasks, such as user management, file system management, and software installation and updates.
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Networking: Learners will understand networking concepts and protocols, such as TCP/IP and the OSI model. They will be able to troubleshoot common networking issues and configure basic network settings.
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Customer service: Learners will gain essential customer service skills, such as communication, active listening, and empathy. They will be able to provide excellent customer service to users and resolve their technical issues efficiently.
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Security: Learners will understand basic security concepts and best practices, including backup and recovery strategies and system security measures.
Overall, completing the Fundamentos do Suporte Técnico course will equip learners with the foundational technical support skills required to pursue a career in technical support or advance their existing technical skills.
Author:
Google Career Certificates is a program offered by Google in partnership with Coursera that provides online training in high-demand job fields. The program is designed to help learners gain the skills and knowledge needed to start or advance their careers in areas such as IT support, data analytics, project management, and more.
Google Career Certificates are affordable, flexible, and accessible, making it easier for learners to develop skills that can lead to better job opportunities. The programs are available online, so learners can complete them at their own pace and on their own schedule.
The courses offered in the Google Career Certificates program are designed by industry experts and provide learners with hands-on experience in the skills they need to succeed in their chosen field. The courses are interactive and engaging, making learning fun and effective.
In addition to the technical skills, the program also emphasizes the development of soft skills such as problem-solving, critical thinking, and communication, which are essential for success in any job.
Overall, Google Career Certificates provide an excellent opportunity for learners to gain the skills and knowledge needed to start or advance their careers. The program is well-designed, accessible, and affordable, making it an excellent choice for anyone looking to improve their skills and job prospects. The industry-backed curriculum ensures that learners are equipped with the skills and knowledge needed to succeed in their chosen field.
Requirements:
The Fundamentos do Suporte Técnico course by Google Career Certificates on Coursera has the following detailed requirements:
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Basic computer skills: Learners should be familiar with the basic operation of a computer, including using a keyboard and mouse, navigating a file system, and using web browsers.
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English language proficiency: Since the course is taught in English, learners should have a good understanding of the language, including basic reading, writing, and speaking skills.
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Reliable internet connection: Learners need a stable and high-speed internet connection to access the course materials, participate in the discussion forums, and submit assignments.
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Computer hardware and software requirements: The learners should have access to a desktop or laptop computer with a modern web browser, such as Chrome or Firefox. They should also have access to a text editor for code editing and a command line interface for running commands.
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Commitment and motivation: The course is self-paced, so learners must have a strong commitment to complete the course and the motivation to stay on track.
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No prior technical experience required: The course is designed for learners with no prior technical experience, so learners from any background can join and start their journey in technical support.
In summary, the Fundamentos do Suporte Técnico course requires basic computer skills, English language proficiency, reliable internet access, and a computer with specific hardware and software requirements. Learners should also be highly committed and motivated to complete the course, although no prior technical experience is necessary to enroll in the program.
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