The course covers a wide range of topics, including the basics of hardware and software troubleshooting, customer service skills, and communication strategies. Learners will also gain an understanding of common operating systems and network protocols, as well as how to use basic command line tools and virtual machines.
Throughout the course, learners will have the opportunity to practice their skills through hands-on activities and assessments. By the end of the course, learners should be able to troubleshoot common technical issues and provide effective customer support.
This course is suitable for individuals who are interested in pursuing a career in technical support or for those who want to improve their technical skills and knowledge. No prior technical experience is required to enroll in this course.
Course Content:
The Dasar-Dasar Dukungan Teknis course by Google Career Certificates on Coursera consists of 6 parts and a total of 26 lectures. Here is a breakdown of each part and the number of lectures in each:
Part 1: Introduction to IT Support
- Introduction to IT Support (1 lecture)
- The Role of the Support Agent (1 lecture)
- The Support Process (1 lecture)
- Communicating with Customers (1 lecture)
Part 2: Troubleshooting and Customer Support
- Troubleshooting Steps (1 lecture)
- Troubleshooting Tools (1 lecture)
- Service Level Agreements (1 lecture)
- Customer Service Skills (1 lecture)
- Effective Troubleshooting (1 lecture)
Part 3: Operating Systems
- Introduction to Operating Systems (1 lecture)
- Windows Installation and Configuration (2 lectures)
- Mac OS Installation and Configuration (2 lectures)
Part 4: System Administration
- Introduction to System Administration (1 lecture)
- User and Group Management (1 lecture)
- Disk Management (1 lecture)
- System Configuration Management (1 lecture)
Part 5: Networking
- Introduction to Networking (1 lecture)
- Network Architecture (1 lecture)
- Network Protocols (1 lecture)
- IP Addressing and Subnets (1 lecture)
Part 6: Security
- Introduction to Security (1 lecture)
- Physical Security (1 lecture)
- Digital Security (1 lecture)
- Security Threats and Vulnerabilities (1 lecture)
In addition to the lectures, the course also includes quizzes, practice exercises, and case studies to reinforce learning.
Reviews:
As a former learner of the Dasar-Dasar Dukungan Teknis course by Google Career Certificates on Coursera, I found it to be an excellent resource for anyone interested in pursuing a career in technical support. The course is designed to provide learners with the foundational knowledge and skills needed to excel in the field of technical support.
The course consists of five modules, which cover a wide range of topics, including customer service, troubleshooting, operating systems, and network protocols. Each module contains video lectures, interactive quizzes, and hands-on labs that reinforce the concepts covered in the lectures.
One of the things that I appreciated about this course was its focus on real-world scenarios. The labs were designed to simulate common technical support issues that learners may encounter in the workplace, which allowed me to practice my troubleshooting and problem-solving skills in a safe and supportive environment.
Another aspect of the course that I found valuable was the opportunities for collaboration and discussion with other learners. The course community was active and engaged, with instructors and fellow learners providing feedback and support throughout the course. This collaborative environment helped me to gain new insights and perspectives and gave me the confidence to apply my new skills in a professional setting.
Upon completion of the course, learners are awarded a Google Career Certificate, which is a valuable credential that can help to distinguish them from other candidates in the job market. The certificate demonstrates to potential employers that the learner has acquired the skills and knowledge needed to excel in a technical support role.
In summary, I would highly recommend the Dasar-Dasar Dukungan Teknis course to anyone interested in pursuing a career in technical support. The course is well-organized, engaging, and provides learners with the foundational knowledge and skills needed to excel in this field. Additionally, the Google Career Certificate is a valuable credential that can help learners stand out in the job market.
At the time, the course has an average rating of 4.9 out of 5 stars based on over 3,369 ratings.
What you'll learn:
After completing the Dasar-Dasar Dukungan Teknis course by Google Career Certificates on Coursera, learners will have gained the following skills:
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Technical support skills: The course covers the basics of technical support, including the role of a support agent, the support process, communicating with customers, troubleshooting steps, and troubleshooting tools. By the end of the course, learners will have a foundational understanding of technical support and be able to troubleshoot common technical issues.
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Operating system installation and configuration: The course covers the installation and configuration of Windows and Mac OS operating systems, including configuring network settings, creating user accounts, installing software, and performing system updates. Learners will gain practical knowledge of installing and configuring operating systems, which is a crucial skill in technical support.
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System administration: The course covers system administration topics such as managing user and group accounts, disk management, and system configuration management. Learners will be able to manage user accounts and groups, create and format partitions, and configure system settings.
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Networking: The course covers networking architecture, protocols, IP addressing, and subnets. Learners will gain an understanding of networking concepts such as routers, switches, and firewalls, and how to troubleshoot network issues.
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Security: The course covers physical and digital security, security threats and vulnerabilities, and best practices for security management. Learners will learn how to secure physical spaces, configure firewalls, and prevent common security threats such as malware and phishing attacks.
In addition to these technical skills, learners will also develop soft skills such as effective communication, customer service, and time management. They will learn how to communicate effectively with customers, manage customer expectations, and prioritize tasks to meet service level agreements.
Overall, the Dasar-Dasar Dukungan Teknis course by Google Career Certificates on Coursera provides learners with a strong foundation in technical support skills and knowledge, which can help them start or advance their careers in the field of technical support.
Author:
Google Career Certificates is a program developed by Google that offers online courses in various fields, including IT support, data analytics, project management, and user experience design. These courses are designed to equip learners with the necessary skills and knowledge to pursue a career in these fields, regardless of their previous educational or professional backgrounds.
The courses offered by Google Career Certificates are delivered through online platforms such as Coursera, and they are developed by industry experts and instructors with years of experience in their respective fields. The courses are designed to be accessible and flexible, allowing learners to complete them at their own pace and on their own schedule.
One of the key benefits of Google Career Certificates is that they are recognized by employers as evidence of the skills and knowledge necessary for success in a particular field. Many employers partner with Google to provide job opportunities to graduates of these programs.
The Google Career Certificates program has received positive reviews and has been widely recognized for its quality and effectiveness in preparing learners for in-demand careers. The courses are designed to be practical and hands-on, with real-world projects and scenarios that help learners develop the skills and knowledge they need to succeed in their chosen field.
Overall, Google Career Certificates is a valuable program for anyone looking to start or advance their career in an in-demand field. With its flexible and accessible courses, recognized credentials, and industry partnerships, it provides learners with the tools they need to succeed in today's job market.
Requirements:
The Dasar-Dasar Dukungan Teknis course by Google Career Certificates on Coursera has the following detailed requirements:
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Computer literacy: Learners are expected to be familiar with basic computer concepts such as hardware, software, and operating systems. They should be able to navigate the file system, create and manage files, and install and uninstall software.
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English language proficiency: The course is taught in English, so learners must be able to read, write, and communicate effectively in English. They should have a basic understanding of English grammar, vocabulary, and sentence structure.
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Access to a computer and internet: Learners should have access to a computer with a reliable internet connection. They should also be comfortable using a web browser, searching the internet, and downloading and installing software.
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Commitment to learning: The course is self-paced, but learners should be committed to completing the course and spending sufficient time on each module. They should be able to manage their time effectively and prioritize their learning goals.
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Basic math and problem-solving skills: The course includes topics related to data analysis, troubleshooting, and problem-solving. Learners should have basic math skills and be able to think logically and critically to solve problems.
Overall, the Dasar-Dasar Dukungan Teknis course has moderate requirements, but learners are expected to have some prior knowledge and skills related to computers, English language, and problem-solving. By meeting these requirements, learners will be better prepared to succeed in the course and build a foundation for a career in technical support.
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